General Terms of Use

ML-GLOBAL.STORE is supplier of duty free goods to diplomats in consulates and embassies, to the UN and other international organisations. To become a customer you have to be entitled to tax and duty free privileges. For more information, please contact our customer service at sales@ml-global.store

Prices

All of our prices are exclusive of any duties e.g. VAT and/or any other government taxes. Prices charged would be those determined by the Company at time of shipment of the Product - any change in price against the order would be advised to the Customer prior to shipment

Orders are invoiced and to be paid in EUR, USD prices are indications only based on the exchange rate. 

Webshop

When browsing the site and placing your order online, the prices are shown in EUR and USD. Orders are invoiced and to be paid in EUR, USD prices are indications only based on the exchange rate.

We reserve the right to correct any errors or mistakes, and to change or update information at any time without prior notice. Product images are for indicative purposes only, visual appearance may vary.

Delivery

All prices are quoted DPU (Delivered Named Place Unloaded). All risks in relation to the goods will pass to the Customer upon delivery to the Customer. Products are sold packed onto pallets. The Company does not operate a “sale or return” policy. All references by the Company to the timing of delivery to the Customer are estimates. In no case shall the estimated time of delivery to the Customer become a term of the contract. Every reasonable effort will be made on the part of the Company to meet agreed times and location for delivery, shipment or collection. However, these cannot be guaranteed and the Company shall not be liable for any loss caused by delay in delivery. Every reasonable effort will be made by The Company to ensure Product availability to meet orders for shipment. Actual availability can only be confirmed when the Products for the order are assembled. The Company shall not be liable for any loss caused by the unavailability of Product ordered. All delivery terms are subject to the rules of Incoterms 2020.

Claims

The Customer, upon receipt, must inspect all Products. Any claim on the Company by the Customer based on any defect in the quantity, quality or condition of the Products must be reported in writing to the Company within three days of receipt, otherwise the Products shall be deemed to have been accepted by the Customer. Where there is a valid claim based on any defect of quality, the Company shall issue a credit note for no more than the invoiced price to the Customer for the Products not supplied and shall have no further liability to the Customer.

Payment options

Payment for the order is made to our current account in Nordea Bank Abp (SATAMARADANKATU 5, 00020 NORDEA, HELSINKI, FINLAND) in euro. Please ensure to set the charges to be paid by “sender”. Any charges or handling fees incurred that have been charged to beneficiary will be charged back to your account.

Payment is due three business days after receiving the goods! 

At the discretion of the Company, the Customer may be granted Open Account facilities up to a specified credit limit and on completion of a satisfactory credit investigation. The Company reserves the right to withdraw such facilities without giving notice or reason to the Customer. In the event that the Customer fails to make a payment to the Company when it becomes payable, the Company reserves the right to

a) defer or cancel any further orders

b) charge interest

c) charge the Customer all expenses, including legal fees, which the Company may incur in recovering such outstanding sums

Retention of title

Notwithstanding the passing of risk in the Products, the property in the Products shall not pass to the Customer until the Company has received payment in full.

Documentation

The Company shall give all reasonable assistance in obtaining the necessary documentation to accompany a shipment. However, the Company cannot accept responsibility for the acceptance of these documents by the authorities in an importing country. The Company reserves the right to charge the Customer for any documentation, inspection or other services supplied to the Customer in respect of their orders.